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FAQ

OUR COMPANY 

What does PonCat mean?

Pon means "fat" in Chinese and Cat means Cat.  Together, you have a fat cat!

OUR PRODUCTS

Are the mugs dishwasher and microwave safe?

Yes!  

SHIPPING & HANDLING

How long does shipping take?

We will ship within 2 business days.  In some cases, we will ship using USPS Priority for quick delivery

Do you ship outside US?

Yes! We currently ship to US, Canada, Mexico and selected countries in Europe.

I want to send my purchase as a gift.  Can I include a customized note in the shipment?

Certainly! During checkout, you can put your note in the "Special Instructions to seller" text box.

RETURNS & EXCHANGES

I'm not happy with my product, can I get an exchange or refund?

If you are not satisfied with our product, you can contact us here. and we are happy to assist you.  Our return policy is 14 days, we are happy to exchange or refund your purchases as long as the product is in its original packaging and unused condition.

Please include your order number and purchase details to arrange an exchange or refund. Buyer will be responsible for the cost of return shipping